Returns
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We
accept returns for all products
after you receive them in
the rare case that you find
a manufacturing defect in
the product. However, you
need to contact us by phone
or
within 7 days of receiving
your order to alert us of
your intent to return.
For Non-Customized
Products
For non-customized products
like officially licensed sports
mats, we accept returns. However,
you need to first contact
us by phone or
within 7 days of receiving
your order to alert us of
your intent to return.
For Customized
Products
For customized products, we
cannot accept returns unless
there is a manufacturing defect
as noted above. This is simply
due to the fact that we cannot
resell your product as it
was custom-made to your specifications.
After we receive your return,
we will refund the money (return
funds to your credit card)
you paid for the product less
any shipping costs incurred
when we originally sent the
item. Please allow up to 30
days for the refund to be
processed to your card. |
Order
Cancellations |
All
products DandyMats sell
are made-to-order. Whether
it's a mat you've customized
and built yourself or a
pre-designed mat, we don't
normally keep mats in stock.
Your mat will actually be
made when you order it.
To get them to you as swiftly
as possible, products go
into production as soon
as we receive the order.
The cancellation policy
is different and depends
on the type of product you
order.
For Non-Customized
Products
For non-customized products
like officially licensed
sports mats, we can only
accept order cancellations
if the product has not yet
been shipped to you. If
it has, you can still return
the product per our return
policy for this product
type above. Contact us by
phone or
to determine if your order
has shipped and if it can
still in fact be cancelled.
For Customized
Products
For customized products,
we can only accept cancellations
in rare cases. This is simply
because your product is
custom in nature and goes
into production as soon
as you place your order.
We cannot guarantee any
cancellations for this product
type. However, you may contact
us after you place your
order should you wish to
cancel the order, and depending
on the order status, we
may be able to honor a cancellation.
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