Returns
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We accept
returns for all products
after you receive them in
the rare case that you find
a manufacturing defect in
the product. However, you
need to contact us by phone
or
within 7 days of receiving
your order to alert us of
your intent to return.
For Non-Customized
Products
For non-customized products
like officially licensed
sports mats, we accept returns.
However, you need to first
contact us by phone or
within 7 days of receiving
your order to alert us of
your intent to return.
For
Customized Products
For customized products,
we cannot accept returns
unless there is a manufacturing
defect as noted above. This
is simply due to the fact
that we cannot resell your
product as it was custom-made
to your specifications.
After we receive your return,
we will refund the money
(return funds to your credit
card) you paid for the product
less any shipping costs
incurred when we originally
sent the item. Please allow
up to 30 days for the refund
to be processed to your
card. |
Order
Cancellations |
All products
DandyMats sell are made-to-order.
Whether it's a mat you've
customized and built yourself
or a pre-designed mat, we
don't normally keep mats
in stock. Your mat will
actually be made when you
order it. To get them to
you as swiftly as possible,
products go into production
as soon as we receive the
order. The cancellation
policy is different and
depends on the type of product
you order.
For Non-Customized
Products
For non-customized products
like officially licensed
sports mats, we can only
accept order cancellations
if the product has not yet
been shipped to you. If
it has, you can still return
the product per our return
policy for this product
type above. Contact us by
phone or
to determine if your order
has shipped and if it can
still in fact be cancelled.
For Customized
Products
For customized products,
we can only accept cancellations
in rare cases. This is simply
because your product is
custom in nature and goes
into production as soon
as you place your order.
We cannot guarantee any
cancellations for this product
type. However, you may contact
us after you place your
order should you wish to
cancel the order, and depending
on the order status, we
may be able to honor a cancellation.
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